Terms Of Use

Terms and Conditions

By accessing, browsing or using Heaven Scent online store, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website you agree to be bound by these terms and conditions, You may also be subject to other conditions including the use agreement terms with PayPal Australia P/L (t/as Braintree P/L) or Stripe.com.

We reserve the right to make changes to the content of the Heaven Scent online store terms and conditions at any time without prior notice and to become effective immediately.

Privacy Policy

Heaven Scent online store is committed to the protection of Personal Information in compliance with the Australian Privacy Amendment Act of 2001 – For further information please see our website’s “Privacy Policy”.


Heaven Scent online store makes no representations or warranties about the accuracy, completeness, security or timeliness of the content. The products and services provided by us are provided to you “as is” to the maximum extent permitted by law, we disclaim all representation and warranties of any kind (express or implied) in relation to products purchased by you from us Heaven Scent online store. All goods delivered under this agreement shall be of normal quality.

About this website

This website is owned by and trading as Heaven Scent Industries.

Intellectual Property

We own all copyright in the contents within this Heaven Scent online store. All rights reserved. The material on Heaven Scent online store may not be reproduced, adapted, retained, distributed, published, transmitted in any form or use any of the content of this Heaven Scent online store except without prior written consent.


Goods must be packed with the minimum of packaging material so as to ensure its safe delivery. Environmentally friendly and packaging material that can be recyclable shall be used wherever practicable.

Personalised Content

The Heaven Scent online store is allowing you to create a personalized CARE CASE by adding a personalized gift message. Any personalized content you provide must be in good taste, lawful and appropriate. You are solely responsible for the personalized message or content you provide, however, Heaven Scent may refuse or cancel without limitation any order that in our view does not comply with these terms and conditions.

Your Order

Your order is an offer by you to purchase a particular product for the price including the delivery, other charges and taxes specified on the website at the time of offer and shall be understood to be placed under these conditions of sale.

The order shall not be deemed complete until payment is made by you and the proceeds have been cleared for use by Heaven Scent online store/Heaven Scent Industries.

By placing your order you are verifying to Heaven Scent online store that you are able to make a legally binding contract; as the products are not available to persons under the age of 18years nor any person legally prohibited from entering into a binding contract.


All prices on the Heaven Scent online store are in Australian Dollars and Cents. Your payment details are processed securely, we do not retain your credit card details.

The payee is subject to the user terms of our payment gateway providers (e.g. Paypal and or stripe). You acknowledge your use of these services will be subject to their terms and conditions, we have no control over these services.

Payment for any order can also be made through ….VISA, MasterCard or AMEX


Same Day Delivery – Monday to Friday
Orders must be received before 11am Queensland Eastern Standard Time to assure same day delivery, deliveries will take place approximately between 1pm/1300hrs – 5pm/1700hrs. However due to any unforeseen circumstances arising we do not guarantee that this will always be achieved.

Orders received after 11am Friday will be delivered on Monday or next working day.

There will be no delivery on Saturday, Sunday or Public Holiday
Please note that these delivery times may vary and be likely to be extended during busy calendar events including (but not limited) to Mother’s Day, Father’s Day Valentine’s Day and Christmas. While we try our best to ensure your gift is received at the event/place (e.g. hospital) we do advise you to include a secondary address and recipient’s contact phone no for delivery.

The recipient of the gift must be available at this address. If gift has been delivered at first address and recipient is not at this address or hospital patient discharged or unable to receive this gift then a secondary delivery fee may be required

Please be aware that we will not always have the ability to track your order nor provide you with delivery confirmation or expected time of delivery. In our experience recipients generally contact you shortly after delivery to thank you for their gift, if concerned with your order please check order confirmation to ensure the correct address has been given. If correct address has been given please contact us on 07 55944837.

When placing an order (which is in agreement of these terms and conditions) then you give permission for the parcel to have “Authority To Leave” authorisation and for the courier to leave the parcel in a safe spot if no one is home. This practice is standard and lets the recipient receive the parcel quickly without delay. We need to be informed if you do not require “Authority To Leave” this can left on order form under ‘comments’.

Non Deliveries

Heaven Scent online store will try their best to deliver any gift; but we do not guarantee of any product if one of the following occurs:

The address provided is incorrect -/- Recipients refuse to accept delivery of gift-/-

Recipients are not there to receive delivery and are not responding to any form of contact that Heaven Scent online store has endeavoured to make according to the contact details given, there is no safe spot to leave order or “Authority To Leave” has been revoked.

Cancellations, Refunds and Replacements

Heaven Scent online store cannot cancel any order that has already been made up, even if the order has not been delivered.

Provided we act reasonably, Heaven Scent online store reserves the right to refuse to process any order or to cancel any order (or part of an order), in the event we are unable to proceed with an order (or part of that order) we will give you notification direct via email or phone. If we cancel your order we will refund the amount that was paid by you via your original payment method.

We do not provide refunds after the order has been dispatched or if the wrong address has been given. Heaven Scent online store takes no responsibility for the package once it has been delivered. However if any item is defective or damaged upon arrival and your order of goods are not in accordance with specified requirements and We have been notified within 7 days of delivery of we will investigate this order and once approved, we will exchange/replace this order. Heaven Scent online store can be contacted by email: Info@heavenscent.com.au or by phone 07 55944837 n will pass on mobile so a text can be sent with attached photograph of defective or damaged item – Each case will be dealt with on an individual basis.

Substitution Policy – Floral Arrangements/Products

Floral images found on this website are only used as guides, they can vary (due to the seasonal availability and prices) and therefore may not be the same as the end product. According to the practical availability of flowers, items and containers Heaven Scent online Store reserves the right to make reasonable and fair substitution.

If a product is out of stock we reserve the right to substitute with similar product of the same or greater value.

Fees and Charges

Heaven Scent online store Care Packs (which are the toiletries) are inclusive of packaging, delivery and service fee, these can be only purchased as a pack and not individually.

Then any added product or add ons (i.e. sleepwear, flowers or chocolates will be one order with one delivery fee, which is called a CARE CASE. This is a Care Pack plus add on’s which will then be classified as a CARE CASE….“as it’s a Case of Caring” and will only have the one packaging, delivery and service fee which is all inclusive.

Add ons – sleepwear/flowers/chocolate’s if these products are purchased separately without the care pack then there will be a separate charge for packaging, delivery and service fee.

Care Pack = no added charges

CARE CASE (i.e. Care Pack +add ons) = no added charges

Separate Add ons = added charges (packaging /delivery/service fee) to be paid


You agree to fully indemnify us Heaven Scent online store/Heaven Scent Industries, You agree to hold us harmless from any damage, loss, expenses (these include legal cost and fees), liability, claims or demands made by any third party in connection with: Your violation of any law or the rights of a third party or Your breach of these terms and conditions

Limitation of Liability

To the extent permitted by law we will not be found responsible for any damages of any kind, liable for any incidental, indirect, exemplary, punitive and /or consequential loss, loss of profit and/or negligence arising out of or in connection with this agreement or your order through Heaven Scent online store, or any content, information, products and services provided by us Heaven Scent Industries. We will not be liable for any lost profits or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.

Jurisdiction and Governing Law

Your use of this website and these Terms are governed by the law of Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts exercising in Queensland, Australia